How ABAC Transformed Their IAM Infrastructure
and Streamlined Down to One IAM Vendor


March 26, 2020 | 1 PM CT | 45min

Allen Saylor
Allen Saylor

Chief Technology Officer,

Abraham Baldwin Agricultural College

S.K
S.K. Calkins

Vice President, Customer Success,

QuickLaunch

CHALLENGES

Abraham Baldwin Agricultural College (ABAC) was encountering numerous challenges in handling student identities. Multiple credentials for different applications such as Banner®, D2L®, O365® and many more third party products. A large number of password reset requests was a productivity drain, resulting in huge operational costs.

Multiple Credentials
Login to multiple applications using different credentials was a huge productivity drain for students, staff and faculty.

Delay in Password Resets
Users had to rely on the IT help desk to reset forgotten/lost passwords, resulting in long queues to get to the help desk and prolonged resolution time.

Default Passwords
Sending default passwords to users at time of joining the institution was a security risk as usernames and passwords followed a common pattern.

Manual Scripts
ABAC was using manual scripts to provision users. Provisioning users using these custom scripts was cumbersome and time-consuming.

SOLUTIONS

Single Sign-On
Remembering different credentials for multiple applications is a pain and now ABAC uses Single Sign-On to help users to login to multiple apps using a single set of credentials.

Smart Password Manager with MFA
Users can now reset their passwords on their own using multiple factors of authentication (security questions, email and SMS) without the intervention of the IT help desk.

Adaptive Authentication
It enhanced institutional security by triggering additional authentication based on deviations in user behavior (location, network, browser, device etc.), preventing false access.

User Self-Registration
First-time users can create their own passwords, eliminating the process of sending default passwords to new users joining the institution.

Automated Provisioning
IT administrators will now be able to onboard/offboard users faster, streamline user access management across multiple applications and grant privileges to different users based on their roles.

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