Abraham Baldwin Agricultural College (ABAC) was encountering numerous challenges in handling student identities. Multiple credentials for different applications such as Banner®, D2L®, O365® and many more third party products. A large number of password reset requests was a productivity drain, resulting in huge operational costs.
Login to multiple applications using different credentials was a huge productivity drain for students, staff and faculty.
Delay in Password Resets
Users had to rely on the IT help desk to reset forgotten/lost passwords, resulting in long queues to get to the help desk and prolonged resolution time.
Sending default passwords to users at time of joining the institution was a security risk as usernames and passwords followed a common pattern.
ABAC was using manual scripts to provision users. Provisioning users using these custom scripts was cumbersome and time-consuming.
Remembering different credentials for multiple applications is a pain and now ABAC uses Single Sign-On to help users to login to multiple apps using a single set of credentials.
Smart Password Manager with MFA
Users can now reset their passwords on their own using multiple factors of authentication (security questions, email and SMS) without the intervention of the IT help desk.
It enhanced institutional security by triggering additional authentication based on deviations in user behavior (location, network, browser, device etc.), preventing false access.
First-time users can create their own passwords, eliminating the process of sending default passwords to new users joining the institution.
IT administrators will now be able to onboard/offboard users faster, streamline user access management across multiple applications and grant privileges to different users based on their roles.
Reserve Your Spot!
We’d tried and abandoned previous approaches to single sign-on before adopting QuickLaunch. In the last seven years, we have moved from 3 different SSO providers! We needed a cloud-based solution that offered password reset, CAS, SAML, MFA, and the ability to ease the stress on the IT staff. QuickLaunch offered this and much more.
Chief Technology Officer
Abraham Baldwin Agricultural College