Technical Support Engineer

Primary Responsibilities:

  • Expertise in Linux and ability to understand/walkthrough Shell scripts
  • Experience in L1 Production Support with hands-on experience in MySQL Database Management System, Linux system administration
  • Functional Technical Knowledge on system troubleshooting, Active Directory Management
  • Support in following areas but not limited to Systems monitoring, maintenance, incident response and scaling
  • Install and configure software in all environments (DEV, UAT, Staging, Production and DR).
  • Apply and support product defect fixes and updates, from testing thru implementation.
  • Performance platform tuning and module configurations.
  • Provide 24x7 production support and troubleshoot issues related to assigned applications.
  • Maintain platforms up-to-date with Security, OS, DB, and 3rd party patches.
  • Monitor and maintain system health, performance, and batch processing (e.g., EOD processing, file transfer and loading.
  • Develop, maintain and support Disaster Recovery plans and annual exercise.
  • Adherence to Audit, Compliance and Risk guidelines.

Required Skills & Experience:

  • Bachelor's degree in Engineering/Technology with Computer Science or IT as major
  • 2-3 years hands-on experience in IT with UNIX, Linux, Shell Scripting, MySQL in a client-facing Support role
  • 1-2 years of SSO experience would be an add-on
  • Good knowledge of LDAP servers with experience in directory replication
  • Hands-on experience in using tools like Maven, SVN, Eclipse
  • Thorough understanding of application systems, business systems and associated functions: Software, Hardware, Networking, Files/Databases, Programming Languages, Installation procedures.
  • Documenting business requirements, implementation steps
  • Excellent Analytical and troubleshooting steps
  • Experience in working on highly available architectures and cloud platforms such as AWS, GCP


  • Bachelor's degree in Engineering/Technology with Computer Science or IT