Self-Service
Password Reset 

Empower users to reset credentials securely—autonomously.

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Overview

QuickLaunch Self-Service Password Reset enables your users to regain access securely and independently. With support for multi-factor verification (MFA) users can reset passwords quickly and securely.

Passwords can be reset via 

 
  • Email OTP 
  • SMS OTP
  • Authenticator Apps (Google/Microsoft) 
  • Biometrics 
  • Security Keys 
  • Security Questions  
 
 

QuickLaunch Self Service Features

Set defined security questions, recovery options, set global parameters for password expiry notifications, integrate with multiple Active Directories and access real-time reports and analytics.

03.

Password Reset

Password resets via email OTP, Phone OTP, and Security questions.

01.

Role Based Factor Support

Admin can configure factors based on roles defined.

04

Multiple Active Directory Support

You can add multiple Active Directories depending on your requirements.

02.

Configure  Password Policies

You could draft & publish guidelines and policies for password setting so that your users can set strong passwords that are hard to crack.

06.

Expiry Notifications

Set and manage password expiry notifications to facilitate updating of passwords.

05.

Reporting and Analytics

Get actionable data to help you optimize your strategies and improve your user experience.

05.

SMART helpdesk

Ability to trigger Password reset email and SMS to an AD user.

Empowering institutions through strategic partnerships

  • Renee Martin​

    After years of managing a home-grown solution and attempts with other 3rd party tools, Colorado Christian University selected QuickLaunch to help manage digital identities for students, staff, and faculty. We have been able to improve the end-user experience, boost staff productivity, improve institutional security, and reduce technical debt all at an affordable cost. The experience working with QuickLaunch has gone well and we look forward to the next phase of our project.

    Renee Martin​,
    Chief Information Officer​
  • Dr. Mondrail Myrick

    It was a pleasure working with the team at QuickLaunch during implementation. They were very knowledgeable of different systems and did an excellent job walking my team through the process to ensure a smooth transition to single sign-on.

    Dr. Mondrail Myrick​,
    Director of Information Technology
  • Allan Chen​

    We had only 3 weeks to get a full SSO and Adaptive MFA solution in place. QuickLaunch got us there, and we're still expanding our footprint today. I highly recommend them.

    Allan Chen​​​,
    Vice President for Institute Technology

Benefits by Role


For IT Administrators / Helpdesk Teams
  • Eliminate Routine Tickets: Drastically reduce password reset requests — typically the #1 helpdesk ticket category — by enabling users to self-resolve issues.
  • Streamline Support: Free up IT teams to prioritize strategic initiatives, not credential management.
  • Real-Time Insight: Leverage built-in dashboards to monitor reset trends, flag unusual activity and identify which recovery methods are most effective.
  • Secure Delegation: Admins retain control through override capabilities and can assist selectively when needed, without exposing sensitive reset credentials
For CIOs / IT Directors
  • Improve IT Efficiency & User Experience: Accelerate onboarding, reduce lockouts and empower users to self-resolve issues – without compromising IT control.
  • Scale Support Without Hiring: As your campus grows,, QuickLaunch handles rising support needs without requiring additional headcount.
  • Drive Digital Transformation: A modern, self-service IAM aligns with broader digital-first campus initiatives — modernizing infrastructure as part of your broader transformation strategy.
  • Support a Hybrid Campus: Enable remote password resets from anywhere – critical for off-site students, faculty and staff.
For CISOs and Security Teams
  • Reduce Credential Risk: Enforce MFA or verified recovery before any reset— blocking social engineering and impersonation risks.
  • Enforce Reset Compliance: Apply password strength, complexity and reuse rules directly at the reset point to ensure compliance.
  • Log & Audit Every Action: Maintaing detailed audit trails of all reset activity - including attempts, and recovery methods, providing traceability for audits and incident response.
  • Prevent Reset Abuse: Integrate AMFA and device verifications to close off reset workflows as a potential backdoor for attackers.

Enable users to reset passwords and manage access—without IT intervention.


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