QuickLaunch Announces Password Reset for IT Help Desk Agents

Chicago, IL – 16th April - QuickLaunch, the leading AI-based IDaaS company today announces the launch of QuickLaunch Password Reset for IT help desk Agents.

20% of all IT help desk costs are related to resetting passwords (that reside in the Active Directory). Providing Active Directory access to the help desk agents, the training needed to navigate through its complex interface and sensitivity of the data in the Active Directory pose severe challenges to campuses. QuickLaunch Password Reset for IT help desk agents puts an end to this challenge and allows password resets from the user interface.

Instant Password Resets from the Admin User Interface: help desk agents can reset passwords from the QuickLaunch Admin console that provides a simple, intuitive user interface. The process becomes delightfully simple and secure.

Empowers Institutions to validate user identity: Institutions can set the parameters they need to validate a user (security questions, email) and can be used at the time of password resets from the Admin user interface.

“We are glad to announce that QuickLaunch can help IT help desk agents to reset Active Directory passwords without having to actually access the AD. This not only eliminates a lot of technical complexity, need for training agents to navigate through the AD, but also makes it extremely simple and secure to accomplish with just a few clicks.”, said Neeraj Kainth, CEO, QuickLaunch.

About QuickLaunch

QuickLaunch is the only AI-first identity and integration platform-as-a-service platform (IDaaS and iPaaS) that transforms how cloud-savvy institutions and companies manage human and device authentication, authorization, access control and integration. QuickLaunch leverages AI to autodetect threats and step up authentication. More than 500 institutions and companies such as Jenzabar, Unifyed, OculusIT, New Mexico State University, Colorado Community College System, BlackBeltHelp trust QuickLaunch to protect and manage over 2,000,000 identities and integration to over 3,000 applications such as Salesforce, Adobe Creative Cloud, Box, Canvas, Blackboard, G Suite and Office 365.