Union Institute & University selects QuickLaunch to Streamline User Lifecycle Management

Miami, FL – September 18, 2020: Union Institute & University (UI&U), an American private research university in Cincinnati, Ohio partners with QuickLaunch to streamline user lifecycle management and access control. As a true identity partner, QuickLaunch will be offering Single Sign-On, Smart Password Manager with Multi Factor Authentication, Adaptive Authentication, User Self-Registration, Automated Provisioning, Mobile App and Cloud Directory.

The Challenges

Union Institute & University (UI&U) was using Microsoft ADFS which was implemented on some platforms. The institution had implemented an individual password manager for a few users but most of the users don’t have access to this feature. There was no smooth transition between various apps utilized by UI&U such as AEFIS, Slate, Jenzabar and D2L. Better integration would enable students to easily access all important systems seamlessly without the need to log in more than once.

UI&U was looking to eliminate student frustration and to be more self-serving for the student. Password resets were frequent and time-consuming for both IT and students. While the institution had a third-party staff that assisted in fielding the requests, due to FERPA requirements, the outside source didn’t have access to all the applications needed to address students’ needs. Those requests that third-party cannot resolve get escalated but students were forced to wait until UI&U staff could attend to the situation during regular business hours.

Manually provisioning users from source of truth to target applications was another challenge. The process was erroneous and time-consuming. Moreover, too much custom coding was required to provision a user.

The Solution

QuickLaunch provided an all-in-one identity and access management solution to manage user identities and streamline access control across the institution. QuickLaunch Single Sign-On will replace ADFS and will provide one-click secure access to all of their apps. The users (students, staff and faculty) will be able to access cloud applications using a single set of credentials.

QuickLaunch Smart Password Manager with MFA will help the institution to reduce helpdesk calls related to password resets as users will now be able to reset their own passwords using multiple factors such as SMS, Email, and Challenge Questions. This will boost IT productivity enabling knowledge experts to streamline their time on other productive tasks.

With Adaptive Authentication, the institution will now be able to detect high-risk logins and trigger multi-factor authentication to verify a user’s identity and authenticate the user to login to their applications. This will give a boost to institutional security.

User Self-Registration will ensure smoother onboarding for first-time users while eliminating the practice of sending default user credentials via email or through the mail. First-time users will set up a security profile and will receive notifications via the email address in their profile.

Automated provisioning will replace the powershell scripts used by Union Institute & University to manually provision the users joining the institution. QuickLaunch Automated Provisioning engine is capable of provisioning users within minutes that saves a lot of time wasted in provisioning users manually. This solution will also boost IT productivity enabling knowledge experts to streamline their time on other productive tasks and enables end users to have access faster to critical systems.

QuickLaunch mobile app will modern the end user experience by giving users access to apps, ability to reset passwords, login through TouchID and FaceID and receive password expiry notifications, all from a mobile device.

As a true partner, QuickLaunch will solve the major identity challenges faced by the Union Institute & University and will help the institution to provide one-click secure access to multiple applications, reduce help desk call volumes, cut operational costs, automate user provisioning, bolster institutional security and enhance the end user experience.

About Union Institute & University

Founded in 1964, Union Institute & University (UI&U) is an American private research university in Cincinnati, Ohio, that specializes in limited residence and distance learning programs. It is accredited by the Higher Learning Commission and operates satellite campuses in Florida and California. Union Institute & University has specialized in providing quality higher education degrees for adults nationwide. Union is a non-profit, regionally accredited university that offers bachelor’s, master’s and doctoral degree programs in a delivery model that is the result of more than five decades of identifying and refining ways to structure and deliver education to meet the needs of adults.

About QuickLaunch

QuickLaunch is the only AI-first identity and integration platform-as-a-service (IDaaS and iPaaS) that transforms how cloud-savvy institutions and companies manage human and device authentication, authorization, access control and integration. QuickLaunch leverages AI to autodetect threats and step up authentication. More than 500 institutions such as New Mexico State University and Colorado Community College System along with companies such as Jenzabar, Unifyed, OculusIT, and BlackBeltHelp trust QuickLaunch to protect and manage over 2,000,000 identities and integration to over 3,000 applications such as Salesforce, Adobe Creative Cloud, Box, Canvas, Blackboard, G Suite and Office 365.