QuickLaunch Partners with BlackBeltHelp to deliver HumanAI for Identity

Miami, FL – Apr 22, 2025: QuickLaunch, a leading provider of Identity and Lifecycle Management solutions for higher education, is proud to announce a strategic partnership with BlackBeltHelp, the industry leader in AI-powered helpdesk solutions. This collaboration brings together the strengths of both organizations to deliver HumanAI — an industry-leading support platform that seamlessly combines Agentic AI with personalized human integration to revolutionize campus-wide support.

Designed specifically for higher education institutions, BlackBeltHelp’s HumanAI delivers an intelligent, integrated support experience across every user touchpoint — from pre-admissions research to alumni relations. By merging the power of AI with the human touch, institutions can now provide frontline assistance to students, faculty, and staff, -- 24/7, -- without the high costs of traditional support services.

By combining QuickLaunch’s full-suite IAM platform with BlackBeltHelp’s HumanAI capabilities, institutions can now streamline identity management while providing intelligent, human-like support across critical digital touchpoints.


Benefits for Institutions Include:

  • 24/7 AI-Powered Helpdesk Support: Students and staff receive instant, contextual assistance across systems such as SIS, LMS, portals, and more.
  • Reduced IT Support Costs: By automating tier-1 support interactions and common helpdesk requests, institutions can lower support ticket volumes by up to 70%.
  • Enhanced User Experience: HumanAI delivers accurate, natural-language responses, enabling users to resolve issues faster and more efficiently.
  • Seamless Integration with IAM: Unified access and support experience across QuickLaunch SSO, Password Manager, and User Lifecycle solutions.
  • Improved Operational Efficiency: Fewer manual interventions, quicker resolution times, and scalable support across the institution.

“This partnership reflects our shared mission to empower higher education institutions with intelligent automation that delivers real, measurable value,” said James Lapalme, President of QuickLaunch. “By combining secure identity management with HumanAI, we’re enabling institutions to operate more efficiently while improving user satisfaction.”

James Lapalme

President of QuickLaunch

“Together with QuickLaunch, we’re creating an end-to-end support and access ecosystem that not only solves problems faster but also makes IT teams more strategic,” added Christopher Uthe, Chief Product Officer, BlackBeltHelp.”

Christopher Uthe

Chief Product Officer, BlackBeltHelp

About QuickLaunch

QuickLaunch is a global IAM provider specifically designed for higher education institutions, addressing all aspects of identity and access management. It offers a comprehensive suite of solutions, including seamless Single Sign-On (SSO) for easy access to multiple applications, adaptive Multi-Factor Authentication (MFA) for enhanced security, and advanced passwordless authentication. Our platform also features self-service capabilities to reduce help desk calls, as well as automated, cloud-based identity lifecycle management and integration, ensuring a holistic approach to meet the diverse needs of educational institutions.

About BlackBeltHelp

BlackBeltHelp is a leading provider of HumanAI-powered support solutions for higher education. Serving over 200 institutions, we deliver 24/7 services that enhance student experience, drive down costs, and boost operational efficiency—combining advanced technology with dedicated human expertise through scalable, multilingual, and cost-effective solutions.