QuickLaunch Partners with BlackBeltHelp to deliver HumanAI for Identity

Miami, FL – Apr 22, 2025: QuickLaunch, an AI-powered Integration (iPaaS) and Identity (IDaaS & ILM) platform built specifically for higher education, is proud to announce a strategic partnership with BlackBeltHelp, the industry leader in AI-powered helpdesk solutions. This collaboration brings together the strengths of both organizations to deliver HumanAI — an industry-leading support platform that seamlessly combines Agentic AI with personalized human integration to revolutionize campus-wide support.

Designed specifically for higher education institutions, BlackBeltHelp’s HumanAI delivers an intelligent, integrated support experience across every user touchpoint — from pre-admissions research to alumni relations. By merging the power of AI with the human touch, institutions can now provide frontline assistance to students, faculty, and staff, -- 24/7, -- without the high costs of traditional support services.

By combining QuickLaunch’s full-suite IAM platform with BlackBeltHelp’s HumanAI capabilities, institutions can now streamline identity management while providing intelligent, human-like support across critical digital touchpoints.


Benefits for Institutions Include:

  • 24/7 AI-Powered Helpdesk Support: Students and staff receive instant, contextual assistance across systems such as SIS, LMS, portals, and more.
  • Reduced IT Support Costs: By automating tier-1 support interactions and common helpdesk requests, institutions can lower support ticket volumes by up to 70%.
  • Enhanced User Experience: HumanAI delivers accurate, natural-language responses, enabling users to resolve issues faster and more efficiently.
  • Seamless Integration with IAM: Unified access and support experience across QuickLaunch SSO, Password Manager, and User Lifecycle solutions.
  • Improved Operational Efficiency: Fewer manual interventions, quicker resolution times, and scalable support across the institution.

“This partnership reflects our shared mission to empower higher education institutions with intelligent automation that delivers real, measurable value,” said James Lapalme, President of QuickLaunch. “By combining secure integration and identity management with HumanAI, we’re enabling institutions to operate more efficiently while improving user satisfaction.”

James Lapalme

President of QuickLaunch

“Together with QuickLaunch, we’re creating an end-to-end support and access ecosystem that not only solves problems faster but also makes IT teams more strategic,” added Christopher Uthe, Chief Product Officer, BlackBeltHelp.”

Christopher Uthe

Chief Product Officer, BlackBeltHelp

About QuickLaunch

QuickLaunch is an AI-powered Integration (iPaaS) and Identity (IDaaS & ILM) platform built specifically for higher education. QuickLaunch iPaaS enables institutions to automate workflows and connect systems including Ellucian Banner, Jenzabar, Anthology, Slate, and Great Plains through a no-code visual builder and 500+ pre-built connectors. QuickLaunch IDaaS and ILM suite deliver seamless Single Sign-On (SSO), adaptive Multi-Factor Authentication (MFA), automated provisioning and deprovisioning, and full identity lifecycle management—from applicant to alumni. Trusted daily by over 1.2 million users at more than 200 institutions including Texas A&M University, Louisiana State University, and the University of North Carolina, QuickLaunch offers 99.999%+ historical uptime and is fully compliant with FERPA, HECVAT, and GDPR—helping IT teams focus on education, not infrastructure.

About BlackBeltHelp

BlackBeltHelp is a leading provider of HumanAI-powered support solutions for higher education. Serving over 200 institutions, we deliver 24/7 services that enhance student experience, drive down costs, and boost operational efficiency—combining advanced technology with dedicated human expertise through scalable, multilingual, and cost-effective solutions.

Request a Demo