Higher education institutions today face increasing pressure to reduce costs, optimize resources, and enhance student experiences across the board. To meet these demands, many institutions have turned to advanced technologies such as AI-powered chatbots and Identity Access Management (IAM) systems. These solutions help improve student engagement, enrollment, and retention while providing 24/7 support at a lower cost. However, most institutions implement these systems in isolation, missing out on the greater impact that can be achieved through integration.

In this webinar, we will explore the exponential benefits of combining AI, chatbots, and IAM. Chatbots, when paired with IAM systems, can assist students more effectively by automating routine processes like password resets, unlocking accounts, and diagnosing access issues based on real-time data. For example, a chatbot integrated with IAM can guide students through a self-service password reset, reducing the need for human intervention. Additionally, AI can leverage IAM data to monitor behavior, detect anomalies, and flag potential security risks, such as unusual login patterns or excessive access privileges.

By integrating these technologies, institutions can significantly improve the student experience while optimizing resources and reducing costs. Join us to discover how this holistic approach can drive transformative results for your institution.

Key Discussions

• Chatbots, AI, and Outsourced Help Desk
  • This makes it possible to serve students more effectively (they have access to this 24/7) and at a lower cost (often there is no need to involve staff – or if there is, it can be less expensive and 24/7 if outsourced)
• Identity & Access Management
  • This improves the experience by reducing the need for IDs, passwords, and logins, while also making password resets and access recovery easier through self-service options.

While many schools have implemented one or the other – or maybe even both, few have realized the exponential benefits that can be gained by integrating these solutions.